If your holiday is due to begin between 12th April and 16th May we hope you should be able to go
ahead as planned.
However, please note that during this period you are only permitted
to stay in the accommodation
with your own household (or household and support bubble) and not as part of a multi-household
If we believe your booking may not be possible due to the restrictions, we will contact you via email
and ask you to select one of the below options.
Important notes: The options to amend your booking from
within your customer account will
only be available to customers who made their booking before the Prime Minister’s announcement on
the 22nd February.
The options below will be available until the 25th March 2021. After this date, we will assume that
your booking can proceed
within the rules and it will not be possible to release the booking. If you do need to cancel your
booking after this date,
it will be cancelled in accordance with our standard booking
This allows guests 4 weeks to inform us of their decision after the Prime Minister’s announcement and
also gives the owner a
chance to re-let the property if the booking cannot go ahead.
Option 1: Confirm you can travel
If your booking is for a single household, or single household plus support bubble, your holiday
should be able to go ahead as planned within the new restrictions.
We have emailed any bookings where we believe there is a potential of multiple households on a
if you received one of these emails we’d appreciate it if you could confirm you are able to travel
logging in to your online customer
account and selecting the option to "confirm my party
can travel" within the "amend booking" section.
Option 2: Amend your party make-up
If your booking is for multiple households, and therefore does not adhere to the new restrictions,
you can choose to
amend your party make-up to a single household so that you can still go on your holiday on the
If you wish to choose this option, you do not need to let us know how you have amended your party,
but please let us know this
is what you have done by logging in to your online customer account
and selecting the option to "confirm my party can travel"
within the "amend booking" section.
Option 3: Transfer your booking to a later date
You will be able to transfer your booking to a later date after the lockdown ends if you wish to do
so. Select the
transfer option from within your online customer account
and follow the instructions on the page.
Our team will process this as quickly as we can and get back to you once this is confirmed.
Option 4: Take a voucher for the full amount you have
You can opt to take a voucher for the full amount you have paid. If you wish to do this, please
select the option from within
your online customer account
and the voucher will be credited to your account within 24 hours.
Option 5: Cancel your booking for a full refund
If none of the above options are suitable, you will have the option to cancel your booking and
receive a refund for the full amount you have paid. You can do this by selecting the option from
within your online customer